Legal document
LinX SaaS platform by LOXBOX Services
Courtesy translation — the French version is the only legally binding text.
Company name: SARL LOXBOX Services (Share capital: 5 600 TND)
Registered office: 03 Rue Kawakibi, 1002 Tunis, Tunisia
Tax ID: 1723102HAM000
RNE (National Business Register): B01165762021
Phone: +216 51 8000 40
Email: contact@loxbox.tn
Website: www.loxbox.fr / www.loxbox.tn
Social media: Facebook @LINX.by.LOXBOX
These Terms of Use ("Terms of Service") govern access to and use of the "LinX" platform ("the Platform"), operated by LOXBOX Services. By accessing or using the Platform, you agree to be bound by these Terms.
⚠️ IMPORTANT: Activating an account, accessing or using the LinX platform (including through its mobile applications or dedicated subdomains) constitutes the user's full, complete and unreserved acceptance of these Terms. If you refuse all or part of these provisions, you must immediately stop using the platform.
These Terms apply to any natural or legal person accessing the software infrastructure, hereinafter "the User". The following terms are defined as follows:
The infrastructure distinguishes several User profiles, all subject without exception to these Terms:
1.2 Consent and Proof of Acceptance: Acceptance of these Terms is formalised and irrefutably proven by the server logs and access records kept by LOXBOX Services (including the connection IP address, the precise timestamp of creation or access, and the User's profile), constituting an agreement on digital proof of acceptance.
"LinX" is a SaaS (Software as a Service) solution for digitally managing a delivery company. Its features include, without this list being exhaustive, parcel flow management, real-time tracking of delivery rounds, assignment of driver-couriers, technical invoicing, sorting centre management, and analytical dashboards to steer logistics operations.
LOXBOX Services:
The User expressly acknowledges that LOXBOX Services acts exclusively as a SaaS software publisher and technology provider.
3.1 Non-possession: LOXBOX Services is not a transport company, does not act as a freight forwarder and never takes physical possession of goods.
3.2 Absolute Financial Neutrality: LOXBOX Services does not collect, hold or manage any funds from cash-on-delivery (COD) deliveries. All financial flows (collection, payout, cash discrepancies) take place independently between the sender, the logistics network and the recipient.
The User carries out their business activity in a completely independent and autonomous manner. They are solely responsible for their pricing policy and for managing their customers, suppliers and business partners. LOXBOX Services exercises no control, supervision or interference over the User's operational or strategic choices.
The User undertakes to:
LOXBOX Services cannot be held liable for unauthorised access to the User's account, in particular in the event of negligence in protecting their credentials.
The User undertakes to use the Platform:
Any abusive, fraudulent use or use contrary to these Terms may result in immediate suspension or deletion of the account, without notice or compensation.
The User is solely and entirely responsible for:
LOXBOX Services takes part in no commercial transaction and at no time intervenes in the User's activities.
The Platform allows the integration of third-party services (external APIs).
LOXBOX Services:
Use of these third-party services is subject to their own terms of use and privacy policies. The User is responsible for reading and accepting these terms before any use.
LOXBOX Services' services are offered on the basis of:
The rates in force are displayed on the Platform and may be changed at any time. Any pricing change will be communicated to the User and will take effect at the next subscription renewal.
Any payment made is due and payable under the conditions accepted by the User at the time of subscription. Payments are not conditional on the User achieving any commercial result.
Availability target: 99.99%
However, LOXBOX Services does not guarantee uninterrupted service. This commitment excludes:
It is strictly forbidden to use the Platform to:
Applicable penalties:
12.1. Independent Tax Obligations: Each professional User is solely and exclusively responsible for complying with their tax obligations in force in the Republic of Tunisia. The calculation, declaration and payment of any tax, duty or withholding (in particular the applicable 3% withholding tax) fall exclusively and directly on the Users.
12.2. Notice of absence of automation: The absence, unavailability or lack of a calculation, accounting assistance or automation feature on the LinX interface shall in no way release the User from their legal obligations. The User may not hold LOXBOX Services liable for any breach of tax or administrative legislation.
12.3. Invoicing tools: The invoicing tools provided by the Platform are technical tools. They do not replace approved accounting software and do not guarantee tax compliance. The User must consult a chartered accountant to ensure compliance.
13.1. Ban on Deletion: To guarantee system stability and to comply with Article 13 of the Tunisian Commercial Code, no data linked to real activity (delivery histories, parcel tracking, payment receipts, profiles) may be permanently deleted from the platform.
13.2. Archiving Mechanism: The User has the technical ability to perform application-level archiving actions to clean up their current operational view. However, this mechanism moves the data into a secure, unalterable historical storage space and in no case constitutes permanent erasure. The retention period for real data may be up to ten (10) years.
LOXBOX Services firmly condemns any unlawful activity or tax fraud. The User is expressly informed that LOXBOX Services will cooperate fully with the Tunisian administrative, tax, judicial or customs authorities.
14.1 Legal Investigation Rights: In the event of an official warrant or legal requisition, LOXBOX Services reserves the right to transmit any activity data, history or log, and to open, if required, temporary and supervised technical access to its IT instance to State officials, which the User accepts without reservation.
The LinX platform, its source code, algorithms, mobile applications, trademarks and graphic identity are the exclusive and inalienable property of SARL LOXBOX Services. Access to the platform grants only a temporary and revocable right of use.
15.1 Restrictions: Any attempt at reproduction, modification, database extraction or reverse engineering is strictly prohibited and will give rise to immediate criminal and civil proceedings.
LOXBOX Services reserves the discretionary right to suspend or permanently terminate, immediately and without notice, the access of any User to the platform:
The User may request to terminate their account by sending a clear request email to contact@loxbox.tn. Termination takes effect at the end of the current subscription period.
No pro rata temporis refund will be made, unless expressly stated otherwise in a promotional offer.
LOXBOX Services reserves the right to unilaterally terminate a User's account in the event of a breach of these Terms, without notice or compensation.
LOXBOX Services cannot be held liable for total or partial non-performance of its obligations if such non-performance is due to force majeure, including in particular:
LOXBOX Services reserves the right to modify these Terms of Use at any time. Changes take effect upon publication on the Platform.
Continued use of the Platform after changes are published constitutes acceptance of the new Terms. In the event of a substantial change, users will be notified by email.
Access to LOXBOX Services' APIs is subject to the following conditions:
20.1 Request limits (Rate Limiting)
20.2 Prohibited uses of the API
20.3 Responsibility
The User is responsible for the security of their API keys. LOXBOX Services reserves the right to revoke API access in the event of abuse, without notice.
Account ownership is determined according to the following rules:
In the event of a dispute: LOXBOX Services reserves the right to request proof of identity and ownership. In the absence of clear evidence, the account remains assigned to the registered holder. LOXBOX Services cannot be held liable for disputes between a User and a third party regarding account ownership.
Transfer of account ownership may be requested in writing, subject to validation by LOXBOX Services and provision of the necessary supporting documents.
LOXBOX Services may offer Beta or experimental features. These features:
The User uses Beta features at their own risk. LOXBOX Services disclaims all liability for losses or damages resulting from the use of Beta features.
Regarding data management:
23.1 Backup
The User is solely responsible for regularly backing up their data. Although LOXBOX Services performs technical backups, these are intended for service continuity and do not constitute a guaranteed backup service for the User.
23.2 Export
The User may, depending on the features available in their plan, export some of their data. LOXBOX Services does not guarantee the compatibility of export formats with other platforms.
23.3 Data loss
LOXBOX Services cannot be held liable for data loss resulting from:
24.1 Role as Processor: LOXBOX Services acts as a Processor (Data Processor) and processes data (names, addresses, courier tracking) solely on behalf of the User, who is the Controller (Data Controller).
24.2 Compliance obligations: The User guarantees that they comply with privacy legislation (Tunisian Law 2004-63 and GDPR) and ensures they have made the declarations required with the INPDP.
If the liability of LOXBOX Services is upheld by a court, the maximum amount of compensatory damages may not exceed the cumulative subscriptions paid by the User during the three (3) months preceding the occurrence of the damage, excluding any indirect loss or loss of business.
26.1 Severability: The invalidity of a clause of the Terms does not affect the validity of the other clauses, which continue to apply.
26.2 Non-Waiver: Any delay or failure by LOXBOX to enforce a clause does not amount to a permanent waiver of the right to rely on it in the future.
These Terms are governed by the law of the Republic of Tunisia. Any dispute relating to their interpretation, validity or performance that cannot be resolved amicably shall fall under the exclusive jurisdiction of the courts of Tunis.