Privacy policy

1. Information we collect

We may collect personally identifiable information when you visit our site, fill in a form or use our services. You may be asked for your name, email address, phone number and other relevant details. We only collect this information if you submit it to us voluntarily.

2. How we use this information

• Improve customer service: respond more effectively to your requests and support needs.
• Personalise the experience: understand, in aggregate, how the site's services are used.
• Improve our site: take your feedback into account to improve our products and services.
• Send emails: information and updates related to your request, and replies to your questions.

3. Audience measurement and advertising

This site uses Google Analytics 4 and the Meta Pixel to measure audience and the effectiveness of our campaigns. These tools set cookies and send anonymised or pseudonymised browsing data to Google and Meta. They are only loaded after you agree via the cookie banner; you can change your choice at any time with the “Cookies” link at the bottom of the page.

4. How we protect your information

We apply appropriate collection, storage and processing practices and security measures to protect your data against unauthorised access, alteration, disclosure or destruction.

5. Sharing your information

We do not sell, trade or rent your personal information to third parties. We may share aggregated, non-identifying information with our trusted partners for the purposes described above.

6. Third-party sites

Our site may contain links to the sites of partners, clients or subcontractors. We do not control their content or practices; they are subject to their own privacy policies.

7. Your rights

In accordance with applicable regulations (INPDP in Tunisia, GDPR in Europe), you have the right to access, rectify and delete your data. To exercise it, write to us at contact@loxbox.tn.

8. Changes to this policy

We may update this policy at any time; the effective date above will then be revised. Your continued use of the site constitutes acceptance of the changes.

9. Contact us

LOXBOX Services — 03 Rue Kawakibi, 1002 Tunis, Tunisia
Email: contact@loxbox.tn
Phone: +216 51 800 040